Automated Power Outage Diagnostics for Every Branch & ATM

Stop wasting time on manual checks. Gisual's AI verifies power status across your entire branch and ATM network, automating triage across multiple teams, reducing non-productive dispatches and improving service availability.

Trusted by leading North American Banks

Why Gisual

Real-Time Power Status for Every Location

Determine power status for branches and ATMs down to the address level within minutes of an outage.

Eliminate Manual Verification

No more phone calls to branches, security teams, or property managers. Your operations team receives immediate, actionable intelligence.

Seamless Ticketing Integration

Enriches tickets automatically with power status and estimated restoration times. No additional tools required.

Reduce Dispatch Costs

Eliminate non-productive field visits by confirming power status before dispatching technicians.

The Operational Challenge Impacting Your Bottom Line

Power verification remains one of the most time-consuming aspects of ATM and branch incident response.

When ATMs or branches experience outages, operations teams face a complex diagnostic process. Without immediate visibility into power status, actions that should take minutes can stretch into hours and require costly dispatches, hurting both customer service and operational efficiency.

For example, when ATM communication failures occur, NOC teams first attempt remote reboots. If that fails and the ATM isn't connected to a branch a field dispatch is required, often taking four hours or more to arrive. Many times, the power is out resulting in a non-productive dispatch.

The Current Process: Resource-Intensive and Unreliable

When outages occur, common Bank operations team follows a manual workflow:

• ATM Communications Errors: First-line agents escalate to leads who contact security teams, property center managers, or dispatch field technicians
• Branch After-Hours Outages: Teams wait until morning for on-site verification or coordinate emergency dispatches with 9-11 emergency services to check the site for power
• Branch Business Hours: Multiple phone calls to branch personnel, often requiring many calls over 1-2 hours for power confirmation
• Complex Locations: Malls and complexes can require 15+ hours for property management response and troubleshoot the site (checking for power as the first step)

Average time per incident: 2-4 hours.

The Operational Impact

• Extended Mean-Time-to-Repair: Delays of 1–4 hours occur when power status cannot be confirmed immediately.
• Inefficient Resource Allocation: Multiple tickets are sent to teams like Operations, Security, and Network, often escalating to leads to handle complex communication errors, causing bottlenecks.
• Unnecessary Field Dispatches: Each dispatch costs $250–$300 when technicians arrive at locations without power.
• Revenue Impact: Extended ATM downtime reduces transaction volume and harms customer satisfaction.
• Customer Service Degradation: Prolonged outages damage brand reputation and customer loyalty.

Solution: AI-Based Power Outage Intelligence for Banking

Gisual provides financial institutions with automated power status verification through a proven API that delivers 99% diagnostic accuracy in under 3 minutes. Eliminate guesswork and manual verification processes with real-time power intelligence.

Benefits

Automated Detection

When ATMs or branches experience outages, our monitoring system queries status APIs.

Immediate Diagnosis

Gisual determines power status using precise data with near-perfect accuracy.

Real-Time Intelligence

Alarms and tickets sync with restoration times and automate updates.

Easy Integration

Direct integrations with ServiceNow and restoration platforms.

Enterprise-Grade Implementation

Built for the security and reliability standards of financial institutions:

• Rapid Deployment: Live implementation in hours, not months.
• Proven Integrations: Direct connectivity with ServiceNow, and major monitoring platforms.
• Minimal Development: Custom integrations completed in less than 10 hours.
• Security Compliance: SOC 2 certified with enterprise-grade security controls.

Operational Benefits

• Eliminate Manual Verification: Save 2–4 hours per incident through automated power diagnosis.
• Reduce Non-Productive Dispatches: Prevent $250 field visits to locations without power.
• Accelerate Service Restoration: Deploy resources immediately when power is confirmed.
• Improve Mean-Time-to-Repair: 1–4 hour improvement in resolution times for power-related incidents.
• Enhance Staff Efficiency: Enable first-line agents to handle complex communications errors.

Use Cases

Branch Operations

Streamline Business Hours Incident Response

During operational hours, reduce the manual coordination required for power verification:

• Eliminate multiple phone calls to branch personnel for power confirmation
• Remove delays caused by staff availability or competing priorities
• Accelerate incident triage by providing immediate power status visibility
• Focus branch staff on customer service rather than technical diagnostics

Automate After-Hours Branch Diagnostics

When branches experience communication failures outside business hours, Gisual eliminates extended diagnostic delays:

• Remove dependency on morning staff arrival for power verification
• Eliminate overnight uncertainty about incident root cause
• Enable immediate dispatch decisions based on automated power status
• Coordinate appropriate response teams based on confirmed power availability

Optimize Complex Location Management

For branches in malls, office complexes, or shared facilities, automate the most challenging diagnostics:

• Bypass property management communication delays that can extend 15+ hours
• Eliminate dependency on building management schedules and response times
• Provide immediate clarity for incidents in locations with complex power infrastructure
• Enable proactive communication with customers about service restoration timelines

ATM Operations

Automate Communications Error Resolution

Transform the diagnostic process for ATM communication failures:

• Enable first-line agents to immediately determine power status without escalation.
• Eliminate complex troubleshooting workflows for the 1,600 annual communications errors.
• Reduce average incident resolution time from 3–4 hours to minutes.
• Improve operational efficiency by expanding agent capabilities across the team.

Eliminate Non-Productive Field Dispatches

Optimize field service deployment for maximum efficiency:

• Prevent $250 dispatches to ATM locations without power.
• Coordinate technician deployment only when power status is confirmed.
• Reduce 500 annual non-productive dispatches through automated verification.
• Enable precise scheduling of field resources based on actual restoration times.

Enhance Revenue Protection

Minimize ATM downtime impact on transaction volume:

• Accelerate service restoration through immediate power status visibility.
• Reduce extended downtime periods impacting customer access.
• Enable proactive customer communication about ATM availability and timelines.
• Coordinate rapid response when power is restored to ensure ATM availability.

Ready to Transform Your Banking Operations?

Gisual's AI-based outage intelligence platform drives immediate ROI by eliminating manual checks, reducing product spoilage, and speeding revenue recovery.

Join leading retailers who've already automated power outage detection and response and turn uncertainty into action and protect your bottom line.