Blog

Gisual Partners with ServiceNow to Bring Agentic AI Ticket Automation to Network Operations

Gisual’s agentic AI-powered outage intelligence integrates directly onto the ServiceNow AI Platform, automating ticket triage with root cause diagnosis while reducing unnecessary dispatches, accelerating incident resolution, and delivering measurable ROI.

Posted on Wed May 13 2026

How Autonomous Networks Leverage Power Outage Intelligence to Reduce Operational Costs

AI-driven autonomous networks use artificial intelligence, machine learning, and automation to detect, diagnose, and fix network issues with minimal human intervention. They improve efficiency, service quality, and cost control.

Posted on Thu Aug 14 2025

AI Holds the Key for "Telcos as Techcos"

AI offers transformative potential for telco operations

Posted on Mon Jul 01 2024

Telecom and Power: The Battle for Zero Downtime

Telecom service providers mitigate off-network outages by exploring creative solutions to power supply.

Posted on Mon Dec 04 2023

Infrastructure Intelligence: The Future of Outage Resolution

Infrastructure intelligence improves network performance and the customer experience.

Posted on Mon Oct 16 2023

The Alarming Truth About Outage Diagnosis: What Telcos and MSPs Need to Know

Diagnose alarms three times faster using Gisual's NOC alarm dictionary.

Posted on Wed Sep 13 2023

Reduce Tickets and Handle Times Using Infrastructure Intelligence

Deploying infrastructure intelligence in front of the NOC allows proactive delivery of specific information to customers.

Posted on Thu Aug 31 2023

Gisual works with Microsoft to further advance Gisual’s outage technology

Gisual joins Microsoft for Startups to help telecommunications companies improve outage detection technology and reliability through big data.

Posted on Wed Aug 04 2021

How Telecoms Can Shorten Wait Times

In every business venture, ensuring high customer satisfaction is the key to a lasting empire. The general idea is that when you put more effort and resources into maintaining a good customer service track record, more customers will patronize your products. However, the customer landscape is changing so fast, it’s just not that simple anymore.

Posted on Tue Mar 30 2021

The Core Components of Future Network Operations Centers

While some may argue about the misconception around the diminishing role of NOC in the workplace, it is still highly unlikely to happen. Manpower is still needed to assess business impact and maturing the automated processes and orchestration with different technologies is a continuous journey, not a destination. This makes it exciting for NOC teams worldwide.

Posted on Wed Jan 27 2021

How Automated Systems Can Reduce Truck Roll Costs

When a telecom company needs to perform truck rolls and dispatch a site engineer or technician to the site for troubleshooting, it adds a large expense in terms of operational costs. In these site visits, the company needs to bear the travel time of the technician, mileage cost, and the services costs which can increase the overall operational costs to a great extent.

Posted on Wed Jan 20 2021

How Telecoms Can Troubleshoot Circuit Issues Faster

Circuit issues are often the cause of widespread network outages in today’s business environment. Learn how to troubleshoot a network when you suspect a circuit issue.

Posted on Tue Jan 19 2021

How Telecoms Can Reduce Repair Costs and Bucket Truck Rolls

How telecommunications companies can reduce repair costs and truck rolls.

Posted on Tue Jan 12 2021

Telecoms can learn from telehealth during COVID-19

How the telecom industry can take valuable insight from the healthcare industry as they advance towards completely digital appointments due to COVID-19.

Posted on Tue Jan 12 2021

How to Operationally Respond to a Pandemic

Hear how from legendary EVPs and Directors at the top telecoms and utilities.

Automate tickets using AI with Gisual

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