The Fastest Way to Know If a Site Has Power

Why Gisual

Near Real-Time Outage Detection at Site-Level Precision

Know what sites (down to the address) are affected within seconds to minutes of a power disruption.

Zero-Touch Incident Management

No more phone calls, waiting for confirmations, dispatching teams to investigate. Your NOC gets immediate, actionable intelligence.

Effortless Integration. Instant Value.

Plug into your existing systems via API and simplify your stack. No extra tools. Go live in hours, not months.

Skip the Wait, Wow Your Customers

Know when power is on and dispatch immediately. No delays, no site checks, no back-passing: just faster resolution.

Proven Results with Global Leading Managed Service Providers

Windstream Enterprise

57K tickets automated
$953K in triage savings

Spectrotel

13.9K tickets automated
$232K in triage savings

Canadian MSP

13.7K tickets automated
$568K in triage savings

The Hidden Cost Dragging Down Your MSP

Power outages create operational delays and frustrate customers who expect immediate answers.

30% of all site-down tickets stem from power outages, creating delays and leaving customers unable to resolve issues while waiting for power verification. Furthermore, MSP Network Operations Centers check the power status every time a site goes down, leading to excessive and unnecessary downtime while waiting for that response.

Gisual lets you remotely determine the power status in seconds to minutes to reduce downtime while exceeding customer expectations.

The Challenge: Diagnosing Power Outages Remains Slow and Inefficient

When equipment goes offline, your operations team is forced to guess: "Is this a network issue, or is the power out?" Meanwhile, your team is often unable to call your customer to gather intelligence.

The Broken Process MSPs Face Today

Without Gisual, MSPs operate in the dark; slowing repairs and frustrating customers who expect faster resolution.

• Equipment alarms signal a site is down
• MSP's NOC team starts ticket triage
• Multiple calls and emails placed to customer to confirm power
• Enterprise receives the messages and tries to contact someone on-site
• Manual verification by local staff
• Enterprise reaches out to the MSP to confirm that the power is on
• MSPs then calls the Field team for a repair
  1 to 4 hours Total triage time per incident, time your operations can't afford to wait.

The Real Impact of the Status Quo

Wasted Labor on Unresolvable Issues

Technicians spend hours troubleshooting problems they cannot fix, reducing capacity for billable work

Non-Productive Dispatches

Field teams sent to sites without power waste time and resources that could serve other clients

Extended Customer Downtime

Power restoration goes undetected, leaving clients offline longer than necessary and damaging service reputation

Incorrect SLA Penalties

Power outages misattributed as network failures result in unwarranted service credits and revenue loss

Poor Resource Allocation

Without power intelligence, teams cannot prioritize which sites need immediate attention versus those awaiting utility restoration

Client Relationship Strain

Customers expect MSPs to know what's happening, not ask them to check if the lights are on

Solution: AI-Powered Power Outage Intelligence for MSPs

Gisual delivers MSPs real-time visibility into site power status with an AI-driven API that detects outages with 99% accuracy in under 3 minutes. No guesswork, manual calls, or slow repair times. Get fast, reliable power insights that enable your team to act decisively.

How it works:

1. Power Outage Detection: When a site goes offline, your alarming or ticketing system queries Gisual's API automatically.
2. Instant Diagnosis: Gisual determines the power status of any site, using address or GPS coordinates with near-perfect accuracy.
3. Real-Time Intelligence: You receive live updates including current power status, estimated time of restoration (ETR), and dynamic restoration tracking.
4. Automated Ticket Enrichment: Tickets are instantly populated with verified power status and restoration projections, so your team knows what to do, and when.

Integration Deployment in Hours, Not Months

Unlike traditional enterprise software, Gisual is built for rapid implementation and immediate value.

• Live in 30 minutes using our out-of-the-box setup
• Prebuilt connectors for ScienceLogic, Solarwinds, ServiceNow and major alarm and ticket platforms
• Custom integrations require less than 10 hours of development time

Operational Benefits

No More "Are the Lights On?" Calls

Your largest customers expect you to know what's happening, not call the store asking if the power is out. Gisual gives you immediate, automated confirmation so you can respond confidently and professionally.

Reduce Time to Action by 1–2 Hours

Waiting for power verification drags out resolution times. With real-time power status, your team can skip manual checks and act immediately.

Fix What's Actually Broken

Quickly rule out power as the cause and focus your resources on real network issues. Restore systems like POS faster and reduce downtime during every outage.

Deliver a Premium Experience

Offering real-time power intelligence is a game-changer. It transforms how you support customers, building trust, loyalty, and competitive differentiation that helps you retain and grow key accounts.

Use Cases

Eliminate Manual Customer Power Verification

Enterprise and business customers demand exceptional service and rapid issue resolution.

• Saves valuable time by removing the need to call customers to verify power status
• Accelerates troubleshooting and precise problem isolation
• Improves mean-time-to-repair when power is confirmed as available

Repair Sites Faster

When a site has power, immediate action is critical. Delays of even a few hours (especially overnight or over the weekend) are unacceptable for world-class service providers.

• Enables instant dispatch and repair when power is restored
• Prevents extended outages caused by slow response times
• Improves mean-time-to-repair through smarter, faster workflows

Deliver an Exceptional Customer Experience

Most MSPs are still asking, "Are the lights on?" forcing enterprise clients to find someone on-site to confirm. That approach is outdated.

• Provide a modern, proactive support experience
• Eliminate friction and reduce customer effort
• Stand out by delivering intelligence instead of inquiries

Increase Revenue by Expanding Your Service Portfolio

Gisual partners directly with leading enterprises to eliminate manual triage, reduce call volume, and prevent revenue loss during outages. MSPs can easily price and package power visibility as a premium offering.

• Add a high-value service to your existing portfolio
• Drive new recurring revenue while reducing support overhead
• Deliver measurable ROI for your customers and for your business

As a Managed Service Provider, ivision is always looking for ways to increase value and accelerate the delivery of our services. With Gisual, we are able to provide clients with site outage information quicker than ever before, while also increasing the value of that communication by including information like ETR directly from the local utilities. This allows us to spend less time verifying power with site contacts while providing a better experience for the client. By leveraging Gisual to provide value through a single API with a predictable cost model, we've been able to take our outage response to the next level.

- Harrison Gibbs - ivision

Ready to Transform Your Network Operations?

Gisual's power outage intelligence platform delivers immediate ROI by eliminating manual verification, reducing unnecessary dispatches, and accelerating service restoration.