Real-Time Power Outage Insights (Without Picking Up the Phone)

Remotely determine the power status of your sites. Power out? Automate the ticket. Power on? Move fast. Use AI to prioritize response, protect revenue, and reduce costly truck rolls across every region.

Why Gisual

Near Real-Time Outage Detection at Site-Level Precision

Know what sites (down to the address) are affected within seconds to minutes of a power disruption.

Zero-Touch Incident Management

Replace costly manual processes. No more phone calls, waiting for confirmations, dispatching teams to investigate. Your Operations team gets immediate, actionable intelligence.

Effortless Integration. Instant Value.

Plug into your existing systems via API. No swivel-chair workflows, no extra tools. Go live in hours, not months.

Repair Faster by Skipping the Wait

Know when power is on and dispatch immediately. No delays, no site checks, just faster resolution.

Eliminate Manual Power Checks That Waste 1–4 Hours Per Incident

Every minute a site is down, your business risks revenue loss, product spoilage, and customer frustration. The root cause of long repair delays? Uncertainty around power status.

The Hidden Cause of Prolonged Downtime: Unknown Power Status

When power goes down, your process becomes a series of phone calls that waste too many team members' time at all hours of the day, night and weekend. Stores have to call help centers while triaging a local power outage. Or, help centers fruitlessly attempt to reach a location with no power. Then, help centers have to call utility companies.

The entire process takes hours resulting in lost revenue and product spoilage.

The Current Process Is Broken

Without Gisual, MSPs operate in the dark; slowing repairs and frustrating customers who expect faster resolution.

1. Equipment alarms signal a site is down
2. NOC team or MSP begins ticket triage
3. Multiple calls to store personnel
4. Manual verification by store managers or on-site staff
5. Dispatch of IT field managers or emergency response team
6. Site visits to confirm status when contact cannot be made

Total triage time per incident, time your operations can't afford to wait. 1 to 4 hours

The Real Impact on Revenue, Customers, and Customer Trust

This outdated, manual response process leads to:

• Lost sales from prolonged POS and store system downtime
• Long total outage times due to waiting for the power status
• 3–5 internal handoffs to confirm power status
• Unnecessary field dispatches
• Delayed generator deployment during critical storms
• Spoiled inventory when fridges lose power beyond battery capacity
• Poor customer experience and lower NPS due to slow recovery

Solution: AI-Based Power Outage Intelligence

Gisual provides retail organizations with power visibility via an AI-based API that detects outages with 99% accuracy in under 3 minutes. No more guesswork, manual calls, or wasted dispatches. Just real-time answers your team can act on.

How it works:

1. Power Outage Detection: When a site goes offline, your alarming or ticketing system queries Gisual's API automatically.
2. Instant Diagnosis: Gisual determines the power status of any site, using address or GPS coordinates with near-perfect accuracy.
3. Real-Time Intelligence: You receive live updates including current power status, estimated time of restoration (ETR), and dynamic restoration tracking.
4. Automated Ticket Enrichment: Tickets are instantly populated with verified power status and restoration projections, so your team knows what to do, and when.

Deploy in Hours, Not Months

Unlike traditional enterprise software, Gisual is built for rapid implementation and immediate value.

• Live in 30 minutes using our out-of-the-box setup
• Prebuilt connectors for ServiceNow and major ticketing platforms
• Custom integrations require less than 10 hours of development time

Operational Benefits

Eliminate Manual Verification

Save 1-4 hours per incident by automating power status checks.

Improve Triage & Repair Times

Quickly identify non-power-related issues to ensure timely dispatches and restore POS systems immediately after power returns.

Prevent Product Loss

Make informed decisions about generator deployment or inventory relocation using accurate outage data.

Improve Insurance Claims

Capture precise outage timestamps to support claims processing.

Enhance Storm Response

Coordinate recovery efforts using real-time utility restoration timelines.

Use Cases

Automate Manual Triage Process

When stores experience connectivity issues, Gisual eliminates the manual workflow of determining power status:

• Reduce costs for Managed Service Providers (MSPs) by automating all power-related tickets
• Eliminate multiple phone calls per incident (store to help desk, help desk to facilities, NOC to on-site staff or area manager, and more calls to X, Y, Z team)
• Reduce dispatches caused by lack of power verification, especially critical when VOIP lines are down and the store cannot be contacted
• Integrate power status directly into site-down ticket workflows (ServiceNow, internal tools) to identify outages and expected durations without manual triage
• Focus resources only on sites that need intervention

Reduce Revenue Loss from Site Outages

Every minute of POS system downtime translates to lost revenue in retail environments:

• Instantly determine if a store has power, eliminating 60-minute triage delays
• Prioritize infrastructure repair faster when power is confirmed to be on
• Accelerate restoration of point-of-sale (POS) systems by confirming when power returns and automatically rebooting systems using Gisual alerts

Avoid Product Loss & Optimize Generator Deployment

Refrigerated inventory represents significant investment and revenue potential:

• Detect extended outages in real time to protect refrigerated inventory (sandwiches, dairy, prepared foods)
• Use estimated outage duration to decide whether to relocate products or dispatch secondary power generation systems
• Prioritize generator deployment to high-impact stores based on outage length, revenue impact, and product sensitivity
• Optimize fuel runs and generator swap-outs using estimated time to restoration (ETR)

Improve Insurance Claims Process

Documenting outages properly ensures recovery of losses:

• Provide validated timestamps for power loss to support spoiled inventory claims
• Streamline documentation and accelerate reimbursement from insurers

Reduce Dispatch Costs

Field service teams represent a significant operational expense:

• Prevent unnecessary MSP or internal technician dispatches when power is not the root cause
• Direct resources only to locations with confirmed technical issues, not power outages

Visibility During Off-Hours

Not all retail locations operate 24/7 or maintain on-site staff at all times:

• Gain remote visibility into power status when stores are closed or unstaffed
• Monitor power restoration automatically without requiring on-site personnel

Ready to Transform Your Retail Operations?

Gisual's AI-based outage intelligence platform drives immediate ROI by eliminating manual checks, reducing product spoilage, and speeding revenue recovery.