Diagnose power outages with 99% accuracy with AI-powered automation.

Why Gisual

Pinpoint Site Power Outages in Real-Time

Correlate power outages to issues with address-level precision.

Zero-Touch Incident Management

Replace costly manual processes. No more phone calls, checking utility websites, or dispatching to investigate. Your NOC gets immediate, actionable intelligence.

Integrate Directly With Your NOC

API connects seamlessly: no extra tools, swivel-chair workflows, or manual effort required.

Stop Wasted Truck Rolls

Eliminate false dispatches and deliver accurate restoration times for operations.

Proven Results with Global Leading Telecommunications Providers

ISP w/ 1M subscribers

12.5K
Tickets deflected
$1.1M
Total savings

Tier 1 Mobility Provider

14K
Non-productive dispatches saved
$3.5M
Return on investment

ISP w/ 2.5m subscribers

13K
Non-productive dispatches saved
$2.4M
Returns on investment

The Hidden Drain on Your Operations

Power outages are silently eroding your bottom line. Every day, your team spends countless hours chasing alarms they can't resolve because the issue isn't the network. It's the power. In fact, 22% of site-down tickets are power-related, and most of them result in wasted time, unnecessary dispatches, and frustrated customers.

Telcos Without Gisual

1. Ticket goes to the NOC
2. The NOC remotely checks devices
3. Then they call utilities or enterprise customers
4. Many times they wait for confirmation
5. If the utility isn't aware of an issue, dispatch techs—often unnecessarily
6. Repeat across tens of thousands of tickets
7. 20-25 Minutes per ticket
8. $16.67 Cost per ticket

The Real Impact of the Status Quo

Working the Wrong Tickets

Techs lose hours on problems outside their control

Wasted Dispatches

Truck rolls sent to powerless sites burn time and budget

Delayed Repairs

Power comes back, but no one knows since there's plant damage, so repair crews don't roll

Unnecessary SLA Credits

Power issues wrongly counted as network failures

Storm Chaos

Limited intelligence to prioritize generator placement or triage effort

Customer Frustration

Prolonged outages and poor communication damage sense of reliability

Solution: AI-Powered Power Outage Intelligence

Gisual provides telecommunications companies with a unified API for real-time power outage intelligence. Our system diagnoses power outages with 99% accuracy in seconds to minutes.

How it works:

1. Power Outage Detection: When a site goes down, your alarming or ticketing system queries Gisual's API
2. Immediate Diagnosis: Gisual determines power status for any location based on address or coordinates
3. Real-Time Updates: Receive power status, estimated time of restoration, and ongoing updates
4. Automated Workflow: Tickets automatically populate with power status and projected restoration times

Integration Deployment in Hours, Not Months

Unlike traditional enterprise software that requires months of integration, Gisual delivers immediate value:

• Deploy in less than 30 minutes with out-of-the-box solutions
• Connects seamlessly to ServiceNow, SolarWinds, IBM Netcool, Remedy, ScienceLogic, and more
• Complex system integration with less than 10 hours of development

Operational Benefits

Eliminate Manual Verification:

Save 20-25 minutes per incident

Prevent unnecessary dispatches:

Reduce non-productive truck rolls

Accelerate Service Restoration:

Deploy resources immediately when power returns and plant remains impacted

Reduce SLA Credits:

Properly attribute outages to power issue

Improve Storm Response:

Coordinate recovery efforts based on utility restoration timelines

Use Cases

Wireless Networks
Wireline Networks
Business Services

Automate Triage to Macro Sites and Small Cell Sites

When cell sites go offline, Gisual immediately determines if the outage is power-related, allowing your team to:

• Skip manual power validation with no more calls to utilities or customers
• Automate a large portion of tickets and reduce human touch and triage time
• Process more tickets by reducing alarm-to-detection time by 25 minutes

Reduce Dispatches

Cell site outages no longer require speculative dispatches. With Gisual:

• Prevent unnecessary field technician dispatches
• Eliminate costs of visiting sites only to discover power outages
• Leverage accurate ETRs for generator placements (or not dispatching all together)

Manage 5G Home Internet Customer Experience

When 5G Home Internet customers lose service, determining if the issue is with the customer's power or the serving cell site is critical. Gisual:

• Identifies when customers have power at their homes but the serving cell site does not
• Reduces call handling time proactively notifying customers
• Enables customer service to provide accurate restoration information
• Improves customer satisfaction through transparent communication

Ready to Transform Your Network Operations?

Gisual's power outage intelligence platform delivers immediate ROI by eliminating manual verification, reducing unnecessary dispatches, and accelerating service restoration.

Join the 80% of Fortune 500 telecommunications companies already leveraging Gisual to automate power outage detection and response.